POLICIES & PROCEDURES
Bayberry Spa Policy Notification
We appreciate that you’ve chosen us for your massage and bodywork needs. To provide the best service possible to our clients, we have implemented the following policies.
We require 24-hour notice for all appointment changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing 24 hour notice, we are often unable to fill that appointment time. For this reason there will a fee of 50% of the service total for cancelling with less than a 24 hour notice. (A minimum fee of $25 will be charged for extenuating circumstances, on a case-by-case basis.) The full price of the total service(s) will be charged for missing an appointment without any notification. We require a credit card number to hold all booking reservations so that appropriate fees may be charged if a late cancellation/no-show does occur.
We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, COVID-19 symptoms, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you reschedule your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advance notice if we are closing or need to reschedule due to bad weather and we ask you to do the same. Please do not risk your safety trying to make your appointment. Late cancellation due to inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Cancellation Policy for Booking Multiple Guest Packages
When booking packages for more than one guest or for packages that are $200+, a $25 deposit is required for each guest to hold the reservation. A 72 hour notice of cancellation is expected for a complete refund of the deposit. A 48 hour cancellation will result in forfeiture of the deposit but no additional fees. Less than 24 hour notice will result in a fee of 50% of the service value. Failure to cancel by the time of the appointment will result in a fee of 100% of the service price.
Late Arrival Policy
We request that you arrive 15 minutes prior to your scheduled appointment to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so, we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Inappropriate Behavior Policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage. Any inappropriate touch, insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited, we may also file a report with the local authorities.